Shipping policy

Last updated: January 20, 2025

Thank you for visiting and shopping at Crochesta. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing

As all of our products are digital (crochet, knitting, or sewing guides), no physical shipping is required. Upon completing your purchase, you will receive an email with instant access to download your files. Please ensure you provide a valid email address during checkout.

2. Delivery Time

Digital Downloads: Files are available for instant download immediately after payment is confirmed. You will receive an email with a download link within minutes of your purchase.
If you don’t see the email: Check your spam/junk folder, or contact us at support@crochesta.com for assistance.

3. Pricing

No shipping fees apply, as all products are digital and delivered electronically.

4. Failed Email Delivery

If you fail to receive your download link due to an incorrect email address provided during checkout, please reach out to us at support@crochesta.com with your order details. We will promptly resolve the issue.

5. Refund Policy

Please refer to our Refund Policy for details on refunds or replacements for digital files.

6. Customer Support

For questions, concerns, or assistance with your order, you can contact us at:

Email: support@crochesta.com
Crochesta & Co. LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM